FAQ's

How secure is sandreababyquilts.com?

For your protection, we use 128 encription key over Secure Socket Layer (SSL) for the highest level of security in all credit card transactions.  SSL provides encryption between web browsers and web servers.

What is your privacy policy?

We want our customers to feel safe on our website.  We will never use your personal information to send spam or junk mail.  We will also not share your information with anyone except for whom we are required to process your payment over a secure connection. 

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

Are your products guaranteed?

Every product comes with our 100% satisfaction guarantee. If, after initial inspection, product is damaged or defective in any way you may return it in unused condition in original carton within 10 days for exchange or full credit. A 10% restocking fee will be charged for all non-defective returns.

How long will it take for me to get a handmade quilt?

"In Stock" quilts  and tied flannel quilts ship within 3 business days.  Panel quilts, puff quilts, and rag quilts ship within a week.  All other quilts ship in 2-3 weeks.

Quilt kits, receiving blankets, fabric, panels, and quilt batting are shipped by USPS Priority mail within 3 business days of receipt of payment.  Generally, you will receive your order within a week, usually less.

Quilt patterns are downloadable which means you may download it immediately from your receipt page.

How do I get my baby quilt pattern?

For your convenience, our quilt patterns are downloadable.  After payment is submitted, you will get a receipt page with a link on it.  Simply click on this link to download your pattern. 

What is included in a quilt kit?

Our quilt kits include detailed instructions with illustrations and all the precut fabric that you will need for the project, including lace and ribbon, depending on which kit you order.  You will need to purchase all purpose thread, quilting thread, quilt batting (which we offer), and any sewing and quilting supplies that you don't already have (i.e. sewing machine, needle, thimble, quilting hoop, etc.).

What if I need help making my quilt after purchasing a quilt kit or pattern?

Help for making quilts is provided through the convenience of e-mail.  Simply fill out a form at the bottom of any page to send us a message, or e-mail us at andrea@sandreababyquilts.com.

How do I care for my quilt?

Our quilts are durable and are able to last a lifetime when properly cared for.  The following tips will make them last longer:

Wash in cold water on the gentle cycle with like colors.  Wash as few times as possible.  Washing quilts a lot tends to wear them out.  Tumble dry low or hang to dry.  Hanging quilts to dry instead of putting them in the dryer will also make them last longer.

Do not put a quilt in the dryer if it has a stain on it.  This will set the stain into the fabric and it will be more difficult to remove.

Do not use bleach.  To remove any stains that may get on your quilt from normal use, put Wisk or other stain remover on the stained area and rub it in.  Allow it to sit for a few hours and then wash it by hand or in the washing machine in cold water. 

What payment methods do you accept?

We currently accept Visa, Mastercard, Discover, American Express, and Paypal payments over a secure merchant gateway.

What is your return policy?

Every product comes with our 100% satisfaction guarantee. If, after initial inspection, product is damaged or defective in any way you may return in unused condition in original carton within 10 days for exchange or full credit. A 10% restocking fee will be charged for all non-defective returns.

How do you ship and what is the cost?

We ship to the U.S. and Canada via U.S.P.S Priority Mail.  Please contact us for shipping costs to Canada.  U.S. rates are as follows:
Baby Blankets, kits, fabric, batting:  Shipping is calculated according to weight.  Cost is usually between $5 and $20 depending on how much you order.
Handmade quilts:  In stock quilts will ship within 3 business days.  Otherwise, allow 2-3 weeks for quilt to be handmade and shipped. Handmade quilts are shipped USPS Priority Mail and are insured.  Shipping cost with insurance is between $11 and $12, according to weight.
Patterns:  Patterns are downloadable and may be downloaded from your receipt page as soon as payment is received.  No shipping costs on patterns! 

Copyright © 2007-2015 A.J. Hunter Tremonton, Utah - All rights reserved worldwide
andrea@sandreababyquilts.com